Quality Assurance Work History
I am currently a Business Intelligence Analyst.
In a previous company, I served in the Quality
Assurance department for nearly seven years.
I also worked as the company's Data Analyst, during which time I earned a Six
Sigma Yellow Belt. (Six Sigma is basically an analytical approach to process improvement and process excellence.)
I have worked as the Quality Assurance Manager of a customer contact
center. I had a number of QA Specialists working in three centers (two in the United States and one in India). The
company has about 800 agents.
Prior to my previous place of employment, I worked in two other contact centers. Again, most
of that time was in the Quality Assurance departments. In one of these positions, I served as the Training
Manager as well.
I have also spent more than four years in a Quality Control chemical lab (at a
major chemical company) as a Chemical Technician and Technologist. During my last year and a half,
I was given oversight of our QC labs Quality Assurance program.
What Does all of this Mean to YOU?
